In this how to I will show you how you can perform a soft reset on your Nokia Lumia 928. If your phone is unresponsive, or it gets stuck showing Nokia logo, then try this: Press and hold both the Volume down and the Power keys for 15 seconds. Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content in the phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.Here are two options to follow, depending on whether you can access your phone’s settings screen or not.
Nokia Lumia 928